Terms of service

[Registered legal entity name — configure in Admin → Settings]. These Terms apply together with our Privacy policy. Statutory consumer rights under Zimbabwean law take priority.

By using Zimora you agree to these terms. They cover local marketplace purchases from verified Zimbabwe vendors, Import For Me international orders, and Zimora Business procurement.

1. The marketplace and international sourcing

Zimora operates a multivendor marketplace and an international procurement service. Independent vendors are responsible for the accuracy of their own listings and for fulfilling their own orders. For international “Import For Me” and business sourcing requests, Zimora obtains goods from third-party suppliers or marketplaces on your behalf after you approve a quotation.

Zimora is not affiliated with, endorsed by, or integrated into Amazon, Alibaba, AliExpress, eBay, SHEIN, Temu, Etsy, Checkers or other third-party marketplaces unless a specific partnership is separately confirmed in writing. Directory listings and “Visit site” links are for reference only and do not mean those catalogues are API-connected inside Zimora.

2. Accounts

You are responsible for keeping your login details secure and for activity on your account. Provide accurate contact and delivery information so orders can be delivered.

3. Quotations, landed cost and the disclosed markup

Instant calculators and admin quotations may show cost components separately (supplier price, freight, duties/taxes, clearance, warehousing, cross-border transport, local delivery and Zimora markup).
Unless stated otherwise, automatic figures are estimates, not an official customs assessment.
Customer price is calculated as: total landed cost + (total landed cost × markup %). The default markup is 40% of the full landed cost (not of the supplier price alone). Markup is a Zimora service charge — it is not a government tax or customs duty.
Quotations are typically valid for 24 hours unless a different validity is stated on the quote. If costs change before you accept, we will issue a revised quote for your approval.
Submitting a sourcing request does not create an accepted order or authorise a charge. Procurement and charging proceed only after you approve the final quotation and pay through an available Zimora payment method (or agree another approved arrangement).
We do not add undisclosed charges after acceptance. Additional lawful charges that arise only because of incorrect customer information, restricted goods, or changes you request will be disclosed before further action where practicable.

4. Orders, payment and acceptance

Local marketplace prices are shown in the store currency and confirmed at checkout.
Local marketplace payments: where enabled, Visa / Mastercard (card processor) and cash on delivery / cash at pickup. Card details are not stored by Zimora; COD is paid to the courier or at pickup.
International Import For Me payments: charged only after you approve a quotation. Payment follows the instructions our team sends for that quote (typically card where card payments are enabled). Cash on delivery is not available for international imports.
Payment success is confirmed server-side (including payment provider webhooks where configured). A browser success page alone does not prove payment.
You receive one Zimora order or import reference. Supplier references used for procurement remain internal operational data.
An order or request may be cancelled if an item is unavailable; any payment already taken is refunded according to the payment method and applicable law.

5. Procurement, consolidation and fulfilment

After quotation approval and payment (where required), Zimora or its authorised partners procure the goods, may consolidate them (including planned South Africa consolidation where used), arrange cross-border transport, customs clearance through authorised agents, and local delivery or pickup in Zimbabwe.

Warehouse facilities, hauliers and partner companies named in marketing materials are operational or planned arrangements and are not software integrations unless separately verified. Tracking milestones shown in your account reflect information we have recorded; we do not invent courier or customs events.

6. Delivery estimates and tracking

Delivery times are estimates. Delays may occur due to supplier stock, transport, weather, customs inspection or incomplete customer details. Status updates are sent through currently configured notification channels (email/in-app; SMS only when a live SMS provider is configured).

7. Customs, taxes and importer responsibilities

Import duties, VAT and clearance fees depend on tariff classification and applicable law. Quotes that include estimated duties are still estimates until confirmed. Where you are the importer of record under a particular arrangement, you remain responsible for accurate declarations and any permits. Do not assume every quote is tax-inclusive unless the quote expressly says so.

8. Restricted and prohibited products

We do not knowingly source, export, import or deliver products that cannot lawfully be moved, including (without limitation) prohibited weapons and explosives, illegal drugs and controlled substances, counterfeit goods, restricted pharmaceuticals, hazardous materials, certain batteries and dangerous goods, and products requiring permits or approvals we cannot obtain. We may refuse or cancel requests that fall in these categories.

9. Cancellation, returns, refunds and cooling-off

Local marketplace returns follow the product and vendor rules shown at purchase, including any return window configured in store settings. International procurement items may be non-returnable once ordered from the supplier; eligible cancellations before supplier purchase are handled case by case.

For qualifying electronic transactions, a seven-day cooling-off right may apply under applicable Zimbabwean consumer law. This reference is retained for customer protection and is not a waiver of mandatory rights. Contact support with your order or import reference to start a cancellation, return or refund request.

10. Product descriptions, quality and warranties

Descriptions and images for vendor listings are provided by vendors. For international sourcing, descriptions may come from the supplier or from information you supply. Warranties, if any, are those of the manufacturer or supplier unless Zimora expressly states otherwise.

11. Customer responsibilities

Provide accurate product links, specifications, quantities and delivery details.
Approve quotations only after reviewing landed-cost components and markup.
Do not request restricted or unlawful goods.
Comply with third-party marketplace terms when browsing those sites.

12. Privacy and data sharing

We process personal data as described in our Privacy policy. Supplier and logistics partners receive only the information necessary to procure and deliver your order.

13. Governing law and contact

These terms are governed by the laws of Zimbabwe, without prejudice to mandatory consumer protections. For questions:

Email: support@zimoraglobal.com
Phone: +263 78 791 5638
Address: Rumbavu Drive, Glen Lorne, Harare, Zimbabwe
Contact form

Registered legal entity name and company registration details: configure accurately in Admin → Settings / legal review before publishing as final. This page is an implementation of the supplied international shopping terms requirements and is not a substitute for legal advice.